Frequently Asked Questions
Everything you need to know about shopping with New Meta.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 10-15 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order status?
Once your order has shipped, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
New Meta accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are your products covered by a warranty?
Yes, most of our products come with a one-year limited warranty against manufacturing defects. Detailed warranty information can be found on individual product pages.
Do you offer eco-friendly packaging?
As part of our commitment to sustainability, we use 100% recyclable or biodegradable packaging materials for over 90% of our shipments.